The topic introduces readers to the concept of human resource management (HRM) in Tourism. Presented are the process of forecasting the need of human resources, the steps to develop a human resources plan, development of organizational chart and job description. Special attention is given to the recruitment, selection, reward and appraisal as factor for human resources management. The role of globalization and cultural factors are considered as key determinants in Tourism human resource management in an international context.
Elaborated by: Prof. DrSc. Sonia Mileva, Bulgaria