This topic will look at the business stewardship in tourism. It will reveal the definition of stewardship in practice, the elements, costs and outcomes. In the frame of stewardship, the automation technologies for the travel, tourism and hospitality industries will be analysed. The advantages and disadvantages, which are considered for utilising these technologies will be presented. Furthermore, the destination stewards will be also presented, where aspects such as consumers and the catch-22 of the technology, the transformation of travellers to citizen-travellers and stewards, and the management to stewardship will be analysed.
Elaborated by: Prof. N. Moussiopoulos and Dr. G. Perkoulidis